FAQ

Retail Orders:

Ordering & Shipping Info:

Everything is handmade to order, and due to the organic qualities of gemstones, pearls, and hammered wire, what you receive may not look exactly like the picture. In addition, not all colors appear the same on all monitors. Occasionally this shipping time will be extended for various reasons, and if that is the case we will contact you immediately if there is a delay on your order. If you need it asap, please contact us to see if we can accommodate your request. Each item is tucked inside a white jewelry box in a plastic bag with an anti-tarnish paper. Orders are shipped via USPS Priority Mail (from Sonoma, CA). Upon shipment, you will receive an email with a delivery confirmation number.

Shipping Pricing:

*Domestic shipping based on order volume

USPS Priority Mail Flat Envelope: $6.70 (2-5 business days after shipment) 

USPS Priority Mail Box: $7.20 (2-5 day business days after shipment)

USPS Priority Express Mail Flat Envelope: $24.70 (next day delivery) 

What is your return & exchange policy?

If you need to return or exchange your purchase, we are happy to help! Returns may be made within 10 days from the date that the item is received (with an extended grace period around holidays). Exchanges may be made within 30 days of receipt of order and there is no additional shipping fee to send you the exchange. Please contact us if you need to exchange. Returns are not accepted without prior approval by email.

Do you offer local pickup? Can I come to your studio and shop?

Most of our jewelry is made to order. If the item is in stock you can set up a date and time to pick up at our home studio. Please email to set up a pick-up.

Do you gift wrap?

Yes! We can gift wrap your order. We have small white pillow boxes and we tissue wrap the piece with a decorative organza ribbon.

 

Do you sell wholesale?

Yes! Please see the request info and wholesale policies on our wholesale page.

Jewelry Care:

How do I care for the jewelry?

Handmade jewelry is more delicate than mass-manufactured jewelry, but with proper care it should last a lifetime. Just like your mother always said, if you do not take good care of something, it will show signs of wear and tear!

The fundamentals of good jewelry care are: make sure it is the last thing you put on and the first thing you take off. Always store it out of the open air and in a plastic bag (even though branch jewelry holders are adorable) and keep it away from chemicals such as sunscreen, hairspray, perfume, etc. Another good rule of thumb is to wash your jewelry with soap and water (and rinse and dry well) after a wild night of partying or just a hot day at the park. It is also not recommended to exercise in your handmade jewelry, as it can cause unnecessary stress on the piece, and the salt from sweating does not react well with the metals. Jewelry can always be cleaned with an ultrasonic cleaner or a polishing cloth.

What is gold-filled?

Gold-filled materials are much more economical and practical than solid gold and display the rich look of gold at a fraction of the cost. They are not filled with gold as the name suggests, but rather a thick layer of real gold is permanently bonded to an underlying metal, such as nickel free jeweler's brass or sterling silver. They should not be mistaken for gold-plated since they have 100 times more gold than plate - in fact; they are 1/20 gold by weight. Under normal wear, gold-filled materials will never peel, flake, or wear and can be treasured for generations. Gold filled does not tarnish or "rub off". Simply buff the dark spot with a jewelry polishing cloth or clean it with a liquid jewelry cleaner to shine it back up again.

Does sterling silver tarnish?

Yes, it does over time. The best way to prevent it is to store your jewelry in an airtight container such as a zip lock baggie, and keep it away from sweat and humidity. However, sterling is super easy to clean! Silver polishing cloths will do the trick but they can take a lot of time & elbow grease so I prefer an actual liquid cleaner. You can pick up silver jewelry cleaner at any CVS/Walgreens/Bed Bath & Beyond type store and simply dip, rinse well, and dry! Just make sure you don't dip any of the stones or pearls in the cleaner - it will dissolve their luster. Even easier than that is cleaning them with toothpaste and a toothbrush (that you no longer use, of course!). Clean, rinse, and dry!

Can I wear your jewelry swimming?

I do not recommend wearing jewelry in a treated swimming environment (unlike a natural environment like a lake or ocean). Any sort of pool or hot tub has chemicals that the jewelry does not like, so play it safe and take them off before swimming. In addition, perfumes, lotions, hair sprays, profuse sweating, really humid climates, etc. are all elements prone to make the sterling tarnish quickly.

Help! My dog chewed on my necklace! Do you repair broken pieces?

If your jewelry breaks, we will repair or replace it free of charge (less shipping costs) within three months of date of purchase. After that time, there may be a small fee. We try to be very fair in our assessment - if there is any doubt that it is due to a faulty component, we do not charge a fee. Please contact us first to discuss the nature of the repair required.

Do you have any cleaning products?

Yes, we sell polishing cloths and these non-staining and easy-to-use cloths to remove tarnish from precious metals, brass and copper. 

Purchase a Polishing Cloth >

 

Got Questions? Contact Us!